Privacy Policy MonkBridge House

Last Updated 29 March 2021

 

MonkBridge House understands that customers care about the use and storage of their personal information and data and that you rely upon us to act in a careful and sensible manner in this regard. This privacy policy explains what information is collected about you, how we use this information, how you can instruct us if you prefer to limit the use of the information, and the procedures that we have in place to safeguard your privacy.

We will always handle information in compliance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR) (EU) 2016/679.

 

THE INFORMATION WE COLLECT AND HOW WE USE IT

If you contact us (either online, in person, via telephone, fax or letter) and provide any personal data (such as name, address, telephone number etc) then this information will only be used in the course of providing service to you. We will not send unsolicited communications to you unless you explicitly give your consent. Also, we will not pass any of your personal details on to third parties unless it is necessary to facilitate your enquiry.

 

WHEN AND WHY IS PERSONAL INFORMATION COLLECTED?

 

  1. MAKING A RESERVATION

There are several ways of making a booking with us, including by telephone, email, by using online booking system or via a third-party booking agent such as Booking.com or Expedia (please see their privacy policies for information on how your personal data is collected and used).

Personal information, including your name, address, contact number, email address, credit card number, expiry date and security code, is collected when making a reservation. This information assists with identifying you and contacting you regarding your reservation or any requests. We will use your personal information to send you confirmation of your booking and for any pre- & post arrival communication.

 

  1. DURING YOUR STAY

Upon arrival we will use your personal information to confirm your booking and identify you. This is the information collected when making your reservation or if booked via a third party agent such as Booking.com, upon check-in.

For overseas visitors, we are required by local law to collect your passport number and next destination. We will only hold passport information for 12 months as required by law.

 

  1. COMPLETING A FEEDBACK QUESTIONNAIRE

When completing a feedback questionnaire, we may ask you to provide your contact details. We may wish to contact you regarding your feedback and experience with us.

 

  1. SIGNING UP TO OUR E-NEWSLETTER

We use a third party marketing platform “mailchimp” to email our customers with our latest news and offers, however you will only receive these types of marketing communication if you have opted in. You can opt into mailing via the following ways:

  • Website sign up form
    • When making a reservation online or over the phone
    • When checking into our property
    • If you decide that you wish to opt out, you can do so by the following ways:

Clicking ‘Unsubscribe’ button included in our emails
Contact enquiries@monkbridgehouseyork.com and request to be opted out of future marketing campaigns.

When signing up to our e-newsletter, we will store your email address securely on a trusted third-party, mailchimp. Please see their privacy policy here: https://mailchimp.com/legal/prior-privacy-policy/

 

  1. WEBSITE

In addition to any personal data you might supply directly to us, we collect aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the site and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

The Internet is a global environment and using the Internet to collect and process personally identifiable information involves the transmission of data on an international basis. By browsing this website and communicating electronically with us you acknowledge and agree to our processing your personally identifiable information in this way.

‘Cookies’ are small pieces of information between a web server and a web browser, which enable the server to collect information from the browser. Our website uses cookies to enable us to provide the mechanisms for online browsing and to monitor traffic. These cookies do not contain any personally identifiable information

We are responsible only for the privacy statement and content of our website. We are not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from or for sites that you access from this website.

 

  1. CCTV

CCTV may be used in public areas, entrances and exits of our properties for the prevention and detection of crime. Footage is securely stored and is only accessible to authorised personnel. Footage may be shared with authorities if required by law.

 

HOW IS YOUR PERSONAL INFORMATION STORED?

When making a reservation, your personal information is stored in a guest register or may be stored on our cloud-hosted reservations property management system as a guest profile.

 

HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?

We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws.

 

EMPLOYEE ACCESS TO YOUR INFORMATION

Your information is disclosed to our employees, agents and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.

 

NON-DISCLOSURE TO THIRD PARTIES

The information and data we collect is important for our business and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

 

WHAT WE HOLD ON YOU

If you would like a copy of the personal information, we hold about you, please email us at stay@monkbridgehouseyork.com or by writing to us at the following address: 17 Huntington Road, York, YO31 8RB.

We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. We also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.

 

CHANGES TO OUR PRIVACY POLICY

We regularly review our privacy policy and occasionally make changes so please check back frequently for any updates.

 

LEGAL ISSUES

This is a United Kingdom website and is subject to the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. We will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to our guests, visitors, associates or property (including this site) or to others.

 

HOW TO CONTACT US

We welcome your views about our website and our privacy policy. If you wish, you may contact us with any queries or comments using the email us stay@monkbridgehouseyork.com or writing to us at the address on our website.